Shipping & Returns
Shipments; Delivery; Title and Risk of Loss
Shipping. We will arrange for FREE, insured shipment of the products to your domestic U.S. address through the U.S. Postal Service (“USPS”) for all orders over $500, unless otherwise specified by you at check out. We will do the same for orders under $500 except you will be charged a flat fee of $17 at checkout. Expedited shipping, the use of other carriers and shipment to Canada are also available for additional charges. If you select one of these options or if your order totals less than $500 you will be responsible for the charges specified during the ordering process. You are responsible for all duties and taxes applied to a shipment at customs, and a contact phone number is required for all shipments.
Delivery. A signature will be required for all shipments at the time of delivery. Delivery on Sundays or holidays is unavailable. Saturday delivery may be available, but please contact us at 1.303.578.9561 or firstname.lastname@example.org for pricing and eligibility.
Title and Risk of Loss. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Gift Note. You may provide the text of a Gift Note during checkout. It will be printed on an Astral Vessels note card and included in your package for no additional charge.
Personalization. Engraving or other methods of inscription or personalization of your products are available for certain items at an additional charge, as indicated in the product description. Items that have been personalized by any method are non-returnable. Only Astral Vessels may personalize your products or otherwise alter their appearance in any way without immediately voiding your Warranty. Please contact our staff at email@example.com for details, including pricing and delivery times.
Repairs. For repair inquiries please call our office 1.303.578.9561 or send an email to firstname.lastname@example.org describing the issue. We will attempt to respond to your inquiry within 48 hours.